Man and Van Queens Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Queens Park provides man and van, house and office removals, and related services to customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Man and Van Queens Park, the provider of man and van and removal services.

Customer means the individual, business or organisation that books or uses the services of the Company.

Services means any man and van, removal, relocation, loading, unloading, packing, or related services carried out by the Company.

Goods means the items, belongings, furniture, equipment, or materials which the Company agrees to move, transport, or handle in connection with the Services.

Service Area means the areas in which the Company commonly operates, typically covering Queens Park and surrounding districts, as well as wider local and regional destinations within the United Kingdom as agreed at the time of booking.

2. Scope of Services

The Company provides man and van and removal services for domestic and commercial customers. This includes local moves within Queens Park and neighbouring areas, as well as longer distance removals across the UK, subject to agreement at the time of booking.

Unless specifically agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of Goods, or the movement of items that require specialist handling or licensing.

The Company reserves the right to refuse to carry Goods that are unsafe, prohibited by law, inadequately packed, excessively heavy or bulky for the resources booked, or which could cause damage or pose a risk to personnel or property.

3. Booking Process

3.1 Bookings may be made in advance for man and van services or scheduled removals. The Customer must provide accurate information about collection and delivery addresses, access restrictions, parking conditions, the nature and approximate volume or inventory of Goods, and any special requirements.

3.2 The Company will provide a quotation or indicative price based on the information supplied by the Customer. The quotation may be given as an hourly rate, a fixed price, or a combination of both. The quotation is valid only for the Services described, the specified date or dates, and is subject to these Terms and Conditions.

3.3 The Company may request a deposit or pre-authorisation to secure the booking. A booking is not considered confirmed until the Customer has accepted the quotation, agreed to these Terms and Conditions, and complied with any deposit or payment requirements stated at the time of booking.

3.4 The Customer is responsible for checking that all details in the booking confirmation are correct. Any amendments, including changes to dates, times, addresses, access details or volume of Goods, may affect the price and availability of the Services and must be communicated to the Company as early as possible.

3.5 If the Company considers that the information supplied by the Customer is incomplete or inaccurate, the Company may adjust the quotation, alter the Services, or cancel the booking without liability, other than the refund of any sums paid for Services not performed, where applicable.

4. Pricing and Payments

4.1 Charges may be based on an hourly rate, a fixed quote, distance travelled, the number of porters required, and any additional services requested. The applicable pricing structure will be communicated to the Customer before the booking is confirmed.

4.2 Unless stated otherwise, prices are quoted in pounds sterling and are exclusive of any applicable taxes or charges such as congestion charges, tolls, parking fees, or additional mileage. These may be added to the final invoice where incurred during the performance of the Services.

4.3 Payment terms will be confirmed at the time of booking. The Company may require full or part payment in advance, or payment immediately upon completion of the Services. For business customers, credit terms may be offered at the sole discretion of the Company.

4.4 The Customer must ensure that cleared funds are available in accordance with the agreed payment terms. If payment is not made when due, the Company may refuse to commence or continue the Services, may retain Goods as security until payment is received in full, and may charge interest on overdue sums at a reasonable commercial rate.

4.5 Any additional time, waiting time, or extra handling not included in the original quotation will be charged at the applicable hourly or call-out rate. This includes delays arising from issues outside the Companys control, such as lack of access, packing not being completed, or inaccurate information regarding the size or number of Goods.

5. Customer Responsibilities

5.1 The Customer must ensure that Goods are properly packed and ready for transport unless packing services have been expressly included in the booking. Fragile or valuable items must be clearly labelled and adequately protected.

5.2 The Customer must arrange suitable access and parking at both collection and delivery addresses. Any permits, parking arrangements, or permissions from building management or local authorities are the responsibility of the Customer unless explicitly agreed otherwise.

5.3 The Customer must be present, or ensure that an authorised representative is present, at the collection and delivery addresses for the duration of the Services, unless otherwise agreed. The Customer or representative must check that all Goods have been loaded and unloaded as required.

5.4 The Customer must not request the Company to carry any items that are illegal, hazardous, explosive, flammable, corrosive, perishable, or otherwise unsuitable for standard man and van transport. If such Goods are discovered, the Company may refuse to carry them and may remove them from the vehicle.

5.5 The Customer is responsible for ensuring that any furniture or appliances to be moved can be safely removed from and delivered into the relevant premises, including ensuring that sufficient space and clear routes are available.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as reasonably practicable. Cancellation charges may apply depending on the notice given.

6.2 Where the Customer cancels more than a specified minimum notice period before the agreed start time, any deposit paid may be refunded or credited, subject to any reasonable administration fee. Where cancellation is made at shorter notice, the Company may retain all or part of the deposit and may charge a cancellation fee to cover costs and loss of business.

6.3 If the Customer fails to be present at the agreed time and location or prevents the Company from carrying out the Services for reasons within the Customers control, this may be treated as a same day cancellation and charged accordingly.

6.4 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to extreme weather, road closures, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, the Company will seek to rearrange the Services at the earliest suitable time. The Company will not be liable for any indirect losses arising from such cancellation or postponement.

7. Liability and Limitations

7.1 The Company will take reasonable care in handling and transporting Goods. However, the Companys liability for loss of or damage to Goods is subject to the exclusions and limitations set out in this clause.

7.2 The Company will not be liable for any loss or damage arising from the inherent vice or defective condition of Goods, inadequate or improper packing by the Customer, normal wear and tear, atmospheric or climatic conditions, or where the Customer has chosen to pack or secure Goods without assistance from the Company.

7.3 The Company will not be liable for any loss of, or damage to, items of sentimental or special value, jewellery, precious metals, money, important documents, or items of an unusual or disproportionate value, whether or not the Company has been informed of their presence, unless a specific written agreement to cover such items has been entered into.

7.4 The Companys total liability in respect of any claim for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable limit per job, which is intended to reflect a fair amount for typical man and van and removal work. The applicable limit may be stated in the booking documentation. The Customer is advised to arrange their own insurance cover if higher protection is required.

7.5 The Company will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, loss of business, or any similar losses, arising out of or in connection with the Services.

7.6 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the Services, together with reasonable evidence of the damage or loss. The Customer must give the Company a reasonable opportunity to inspect the alleged damage.

8. Access, Property Damage and Parking

8.1 The Customer is responsible for ensuring safe and adequate access to the premises, including lifts, stairways, corridors, and doorways. If access is restricted or unsafe, the Company may decline to move certain items or may require additional charges for extra time and labour.

8.2 While reasonable care will be taken, the Company is not responsible for damage to property where such damage arises from moving items in awkward or restricted spaces at the Customers request, or where the property had existing defects. This includes minor marks, scuffs or scratches that may occur in the normal course of moving large Goods.

8.3 The Customer is responsible for any penalties, fines, or charges arising from parking or access issues where the Customer has not provided accurate information or appropriate arrangements. The Company may recharge such costs to the Customer.

9. Waste, Disposal and Prohibited Goods

9.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste carrier and will not remove rubbish, waste, or materials that require specialist disposal unless this has been expressly agreed as part of the Services and is compliant with applicable regulations.

9.2 The Customer must not present for removal any hazardous or controlled waste, including but not limited to chemicals, paints, solvents, asbestos, gas cylinders, flammable liquids, clinical waste, or any items that require a licensed waste carrier, unless the Company has expressly agreed to provide such service in compliance with the law.

9.3 Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to dispose of those items and that they are not stolen or subject to any third party claim. The Company may charge additional fees for disposal services, and these will be communicated in advance where possible.

9.4 If the Customer provides items that are, in the opinion of the Company, unsuitable, illegal, or in breach of waste regulations, the Company may refuse to transport or dispose of them and may require the Customer to remove them from the vehicle or premises.

10. Delays and Events Beyond Control

10.1 The Company will use reasonable efforts to adhere to agreed times for collection and delivery. However, times are estimates and cannot be guaranteed. Delays can occur due to traffic, road works, incidents, weather conditions, access issues, or other circumstances beyond the Companys control.

10.2 The Company will not be liable for delays or any resulting losses where such delays arise from factors beyond its reasonable control. Where a delay significantly affects the performance of the Services, the Company will seek to make alternative arrangements with the Customer.

11. Insurance and Customer Cover

11.1 The Company maintains appropriate levels of cover for its operations in line with industry practice for man and van and removal services. This may include public liability cover and limited cover for Goods in transit, subject to the conditions and exclusions of the underlying policies.

11.2 The Customer is encouraged to obtain separate insurance for higher value Goods or where greater protection is desired. The Company is not responsible for any shortfall between the Customers expectations and the level of cover provided.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as practically possible so that it may be investigated and, where appropriate, remedied.

12.2 The Company will review complaints in a fair and reasonable manner. The Customer may be asked to supply supporting information, such as photographs, inventory lists, or written descriptions of any issues encountered.

13. Data Protection

13.1 The Company may collect and process personal data such as names, addresses, and contact details for the purposes of providing the Services, managing bookings, handling payments, and complying with legal obligations.

13.2 The Company will treat such information in accordance with applicable data protection laws and will take reasonable steps to safeguard personal data against unauthorised access or misuse.

14. Variation of Terms

14.1 The Company may amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed.

14.2 Any variation to these Terms and Conditions requested by the Customer will only be effective if agreed in writing by the Company.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise or representation not set out in these Terms and Conditions.