Man and Van Queens Park Privacy Policy
This Privacy Policy explains how Man and Van Queens Park collects, uses, stores and protects personal data of its customers and prospective customers in the local area. It applies to all individuals who use, or enquire about, our man and van and related transport services in and around Queens Park.
We are committed to handling personal data in accordance with the UK General Data Protection Regulation UK GDPR and all applicable data protection laws. This Privacy Policy is intended to provide clear and transparent information about our data practices and your rights.
Data Controller
Man and Van Queens Park is the data controller in relation to the personal data collected and processed for the purposes described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and we are responsible for ensuring that such processing complies with data protection law.
Scope of this Privacy Policy
This Privacy Policy applies to all Man and Van Queens Park customers, prospective customers and website visitors in the Queens Park area and surrounding locations who provide personal data to us in connection with our services. By contacting us, requesting a quote, making a booking or otherwise providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data, depending on how you interact with us and the services you request:
Identification and contact details such as name, postal address, service address, billing address and any other address required for pick up or delivery, and general contact details such as preferred contact method.
Service and booking information such as requested service type, details of items to be moved, property access details, parking information, dates and times of moves, collection and delivery locations, and any specific instructions or notes you provide.
Payment and transaction data such as details relating to payments you make to us and records of invoices, receipts and transaction history. We do not store full card details when payments are processed through secure third party payment processors.
Communication data such as records of communications between you and us, including enquiries, quotes, complaints and feedback, whether made by telephone, online forms or other communication channels.
Technical and usage data where applicable such as basic information about how you use any website or online form associated with Man and Van Queens Park, including date and time of visits and pages viewed. This data is typically collected using cookies or similar technologies where used, in accordance with applicable law.
How We Collect Personal Data
We collect personal data directly from you when you contact us to request information, ask for a quote, make a booking, confirm service details, make a payment or provide feedback.
We may also receive personal data from third parties where this is necessary to provide our services, for example from a person arranging a move on your behalf, from property managers, or from online platforms that refer you to our services.
Lawful Basis for Processing
We rely on one or more of the following lawful bases under the UK GDPR for processing your personal data:
Contractual necessity where processing is necessary to enter into or perform a contract with you, for example to provide quotes, confirm bookings, deliver man and van services, communicate about your booking, manage payments and provide after service support.
Legitimate interests where processing is necessary for our legitimate business interests or those of a third party, provided that your interests and fundamental rights do not override those interests. This may include managing and improving our services, keeping appropriate business records, preventing fraud, ensuring the security of our staff, vehicles and customers, and responding to queries and complaints.
Legal obligations where processing is necessary to comply with legal or regulatory requirements, for example in relation to tax law, accounting and record keeping, or responding to lawful requests from public authorities.
Consent where you have given explicit consent for a specific purpose, such as receiving certain types of marketing communications. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotes and estimates for man and van services based on the information you give us about the property, items and locations.
To arrange, manage and deliver our services, including planning routes, allocating staff and vehicles, and ensuring we can access the collection and delivery addresses safely and efficiently.
To manage customer accounts, process payments, issue invoices, receipts and related financial documentation, and maintain accurate financial records.
To communicate with you about your enquiries, quotes, bookings, changes to services, delays, cancellations and any follow up matters.
To improve and develop our services, for example by analysing feedback, reviewing operational performance and training staff.
To handle complaints, disputes and legal claims, and to protect our legal rights and the rights of our staff and customers.
To comply with legal obligations, including tax and accounting requirements and any mandatory reporting duties.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, including any legal, accounting or reporting requirements.
In general, we will keep booking and transaction records, including associated personal data, for a period required by relevant tax and financial laws. Enquiry and quote records may be kept for a shorter period where no booking is made, to allow us to respond to follow up queries and manage our business records.
When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
We may share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy, and where such sharing is permitted by law.
Service providers and processors We may use external companies to provide services such as payment processing, accounting support, IT hosting, data storage, customer management tools and communication platforms. These third parties act as data processors and are only permitted to process your personal data on our instructions and for our purposes. We require all processors to implement appropriate security measures and to treat your data in accordance with applicable data protection law.
Professional advisers We may share data with professionals such as accountants, auditors, legal advisers and insurers, where this is necessary for our legitimate business interests and to comply with our legal obligations.
Public authorities We may disclose personal data where required to do so by law or where we are permitted to do so in order to protect our rights, our staff, our customers or the public, for example in relation to crime prevention or fraud investigations.
We do not sell your personal data to third parties.
International Transfers
If any of our service providers or processors are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using standard contractual clauses or ensuring that the country in question has an adequacy decision from the relevant authorities.
Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure. These measures include limiting access to personal data to staff and service providers who need it for legitimate business purposes, using secure storage and communication methods where appropriate, and reviewing our security practices on a regular basis.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
The right of access You can request confirmation as to whether we process your personal data and, if so, request a copy of that data and certain additional information.
The right to rectification You can request that we correct or complete any personal data that is inaccurate or incomplete.
The right to erasure In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing In certain circumstances, you can request that we limit how we use your personal data, for example while we verify its accuracy or consider an objection you have raised.
The right to object You can object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, and you feel that your rights and interests outweigh our legitimate interests.
The right to data portability Where processing is based on consent or a contract and is carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format and transfer it to another controller where technically feasible.
The right to withdraw consent Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before you withdrew consent.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Terrific Prices on Man and Van Queen’s Park Services
Our man and van Queen’s Park company is here to provide a range of flexible and inexpensive services to suit any moving requirement. So get in touch with us today for a free estimate.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
(77) 
GET IN TOUCH WITH US
Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: NW6 2DP
City: London
Country: United Kingdom
Web: https://manandvanqueenspark.org.uk/
Description: We’re head and shoulders above other removal companies in Queen’s Park NW6! Don’t hesitate and give our experts a call right now today and book!
